The Importance of Failure

This post was inspired by a culmination of a brilliant article on failure by Umair Haque and the genius of Seth Godin. Haque argues that without failure there is no learning and ultimately no growth. Godin argues that the greatest thing that is stopping us from failing, is fear. Fear is such a powerful emotion that sometimes it can ultimately inhibit growth. 

Admitting to your own failure is probably one of the hardest things you can do. It's just as hard to admit it to others as it is to admit it to yourself. In my mind, the greatest failure ... is failing to learn from your failures. Sometimes we may think of ourselves as being perfect (typically at things we do well) and so it's very hard to admit failure. Failure can truly shape the course of someone's life. I am sure you can think of a handful of examples to prove this point (my personal favourites probably being Thomas Edison and JK Rowling). 

You don't have to be foolish when it comes to failure. My suggestion is focus on learning something and let failure be part of the road you take leading up to it. Persistence sometimes leads to failure, but failure most times leads to growth. So go ahead, try something.. fail.. and grow. 

Bagpiping and Brand Building with Graham Edward (Podcast)

Listen to the episode on iTunes

Episode Summary:

In this episode, I have a fascinating discussion with my long time friend and very special guest Graham Edward. We talk about Graham's entrepreneurial adventures and the power of brand building online. I hope you have a chance to learn something new but most importantly, enjoy the conversation! (Runtime: 43:02)

Interesting sites to check out:

Graham Edward, Professional Bagpiper 

Shaminda's About.me Page

What I learned at TEDxWaterloo

The stageIf you have not done so already, try your best to attend a TEDx event (or even a TED event). It will open your eyes. The speakers will blow you away with discoveries, melt your mind with their intelligence and enchant you with their stories. Today I had the true pleasure of living one of my long time dreams of attending a TED event, it was actually a TEDx event and happened to be the biggest one in North America... TEDxWaterloo

The theme of this event was the idea of discovering, exploring and challenging the uncharted. The list of speakers was truly fantastic (some who I had not heard of before, but some who I certainly had). A few speakers who stood out to me were: Jean Francois Carrey, Abby Sunderland and Vicki Keith. Here are 3 quotes which I managed to capture from these 3 speakers:

"Passion is contagious. Enjoy the journey." - JF Carrey

"What are you going to do when your rouge wave hits? " - Abby Sunderland

"Create your own reality." - Vicki Keith 

I could quite easily write a blog post about what I learned from each of these great speakers but instead I'm going to just try and summarize what I learned from the entire experience into 3 points:

  1. The world is getting smaller - Today's event was broadcast live on the Internet to everyone in the world who was willing to pay attention. Quite frankly, it was amazing to see that there were people in other parts of Canada, responding to things that were happening on stage in Waterloo. The Internet has allowed for so much to happen (revolutions in Libya and Egypt have made this idea even more prominent) that I truly believe you can achieve an uncharted amount of collaboration through it. WhatMemorabilia  we're doing now social media/skype/email/telepresence ... that's all just the beginning. 
  2. Achievers are not bound by impossibilities - To them, there are only ... different possibilities. I think Vicki's speech is really what drove this point home for me. She talked about how a young girl (Ashley Cowan), despite being a quadruple amputee... swam across Lake Erie in 2001. Unbelievable story. It made me realize that if you ever want to achieve something truly (and I mean truly) amazing, you should not even consider the word impossible. Vicki and her stories proved that anything is possible.
  3. Take time to remember the moments - JF Carrey talked about his journey on Mount Everest. He said it took him 6 years to train for the event... and he spent a total of 20 minutes on the summit. 6 years worth of work... for 20 minutes. Think about something you've experienced or are about to experience... how long have you prepared for it? How long are you going to get to experience it for? How long have you been looking forward to it? What I've learned is, no matter how long we've been preparing... when we actually do what it is we've been waiting for... we have to try and remember the moments. It's tough, it's very very tough especially if you really get into the swing of things and end up doing a million things a minute at big events (or on big days). Try your best though to remember the moments. 

Final thoughts: The whole notion of the uncharted, kept reminding me of a song by one of my favourite artists - Sara Bareilles - conveniently called uncharted. I remember seeing her live and hearing her talk about how this song was actually what got her out of writer's block and actually managed to kick-start her new album. I think it's pretty serendipitous that she discovered her new self by writing a song called uncharted. TEDx thought me that a lot of our lives are still uncharted. It's up to us to find the passion to change that. 

Sherlock Holmes on Strategy

Source: Google ImagesI am an avid fan of Sir Arthur Conan Doyle's most well known fictional character... Sherlock Holmes. In many ways, Holmes was a genius and he is arguably the greatest (fictional) detective that has ever lived. What made Holmes so brilliant? In his first appearance, Sherlock Holmes reveals what I believe to be one of the keys to his success. The following is a quote when Watson expresses his astonishment at Holmes' lack of knowledge that the earth travels around the sun: 

"You appear to be astonished," he (Holmes) said, smiling at my (Watson) expression of surprise. "Now that I do know it I shall do my best to forget it."

"To forget it!"

"You see," he explained, "I consider that a man's brain originally is like a little empty attic, and you have to stock it with such furniture as you choose. A fool takes in all the lumber of every sort that he comes across, so that the knowledge which might be useful to him gets crowded out, or at best is jumbled up with a lot of other things so that he has a difficulty in laying his hands upon it. Now the skilful workman is very careful indeed as to what he takes into his brain-attic. He will have nothing but the tools which may help him in doing his work, but of these he has a large assortment, and all in the most perfect order. It is a mistake to think that that little room has elastic walls and can distend to any extent. Depend upon it there comes a time when for every addition of knowledge you forget something that you knew before. It is of the highest importance, therefore, not to have useless facts elbowing out the useful ones."

"But the Solar System!" I protested.

"What the deuce is it to me?" he interrupted impatiently; "you say that we go round the sun. If we went round the moon it would not make a pennyworth of difference to me or to my work."

(Taken from: A Study in Scarlet, Chapter 2 by Sir Arthur Conan Doyle)

There is a very famous quote in the business world that goes like this, "The first law of strategy is sacrifice." Sherlock Holmes observed this law so strictly that he was able to become a truly brilliant detective because of it. I understand that Holmes is fictional; however, the lesson learned from the quote above is one that can be applied to all facets of life... especially business. 

In order to be truly successful, find what you are very good at doing... and do that, nothing else. Simplicity is key here. I find a good test is to see whether you can pick a company and describe to someone what exactly that company is about in three words or less. I think you'll find it very easy to describe the great companies because they've already figured out what they do best... and odds are they haven't stopped doing it. You may argue that any business can be described in three words or less and that this test is merely an exercise in creativity; however, the intention is not to come up with a three word slogan. Rather, the three words should actually explain what fundamentally drives the business. 

Final thoughts: Think about the idea of sacrifice and the idea of making trade-offs. These principles can be applied to your own life just as easily as they can be to any business. Let me leave you with a quote from another hero of mine ... 

“I’m as proud of what we don’t do as I am of what we do.” - Steve Jobs. 

Chase something...

So that if you try hard enough... one day you will catch it. About six months ago, my best friend Steve and I realized that we wanted to coach a basketball team. We emailed/called a variety of different places in our city and eventually one head coach got back to us. For two hours every Saturday for the past five months we have had the absolute pleasure of living out our dream.

I have always been inspired by coaches. To this day, I still remember words that my middle school basketball coach told me almost 10 years ago. Over the years, there has been one idea that acted as the common denominator between all the coaches I've had. That is the idea of chasing something. Whether it be a dream or a loose basketball, you should always be chasing something. 

Everyone who has received some form of career/life advice from anyone can recall the phrase, "Find something you are passionate about doing, and do it." Easier said than done, that's for sure; however, this doesn't mean you shouldn't try. Time is not an excuse, if you do in fact manage to find something that truly excites you... time won't even be a factor. You will invent time if you have to. 

Just take a look at some of the most successful people in our world today (Take your pick really.. my choices right now would be Mark Zuckerberg, Gary Vaynerchuk and Leo Laporte). All of these people at one point in their lives (and quite possibly even right now) have chased something. I'd even go so far as to say that they will always be chasing something. 

So what do you do when you've caught what you're chasing? You soak it in. You cherish the moment and make it last as long as you possibly can. In some cases you will likely stop chasing. In other cases.. chase something new. 

Christmas, Magic and Marketing

Not a lot of people believe in magic, but then again... not a lot of people know exactly what magic is. Having dabbled in the art myself, I can tell you that magic is a lot more than just sleight of hand routines and crafty Source: Google Imagesprop work. David Blaine in his book Mysterious Stranger, said that a magician is really an actor playing the role of a magician. A magician is someone who can make someone else believe in the unbelievable. According to Paul Harris (another legendary magician), magic is actually the art of astonishment.

The moment you witness something astonishing (like a great piece of magic), your conscious mind pauses for a second and actually considers whether or not to believe what just happened. It is in that one moment that you have experienced true magic. The reason I bring up the notion of experiencing true magic is because we are just starting to recover from the wonderful season of Christmas. A good way to know whether or not you have given the perfect gift is to watch the reaction on the receiver's face and judge whether he or she experiences that moment of magic.

Marketers can learn a lot from magic:

1. Delight with the unexpected - The one thing about a great piece of magic is that the ending is usually very hard to predict (unless of course it's a classic effect like sawing someone in half). An unexpected ending would generally leave the audience amazed and could easily create a long lasting moment of magic. Marketers should always try to deliver the unexpected. This is most readily applicable to the service industry, where a typical customer experience can be made magical by delivering something unexpected. E.g. A free upgrade to a first class seat for a single traveller.David Blaine (Source: Google Images)

2. Create something engaging - Another facet of a great piece of magic is that it will always keep the audience engaged (especially cynics who are watching every twitch of the magician's hands). Great marketing should do the same thing. Whether it be a 30-second spot or a below-the-fold display ad, the intended audience should be engaged enough to want to answer the call to action. 

3. Involve the audience - If the audience participates, they are made to believe that in some way shape or form that they actually have control over some part of the magical effect. This does two things: makes the effect more engaging and creates a stronger magical moment at the end. Most marketing is a one-way message to an audience and although some one-way messages can be engaging, most are not. The wonderful thing about social media is that it allows for an actual conversation (a two-way interaction as opposed to a one-way message). When you are creating a new piece of marketing, always think of how you can involve your audience.

Final thoughts: The art of marketing can easily be related to the art of magic. It should be the goal of any marketer (and any magician) to create a truly wonderful moment of magic and make it last as long as possible.

Book Review: The Apple Way

Source: Google ImagesThis past year has been a tremendously successful one for Apple. In terms of market capitalization, it is now considered the most valuable tech company in the world. I wanted to learn a little bit more about the history of Apple and how it actually became such a successful company, so I decided to read this book. This was written in 2005, before the launch if the iPhone and iPad; however, it still contains some valuable insights into how Apple got to where it is today.

Although the author specifically states that this is not a book about the history of Apple, I consider it to be very much a book about the history of Apple. Perhaps it doesn’t go into as much detail as other books but it certainly covers a lot. There are some very interesting things that I learned from this book about the Apple that reigned twenty years ago. This book does a fantastic job of not only highlighting Apple’s great strengths but also its shortcomings. It briefly talks about all the different leaders Apple had but primarily focuses on the main man, Steve Jobs.

The aspect of this book that I most enjoyed was how every chapter and sub-chapter was titled with a small adage, which eventually becomes a fully-fledged management lesson through an example from Apple’s past. The only shortcoming of this book was the way in which the author jumps around in time, going from past to present then back to past. This can sometimes get confusing but all of Apple’s history seemed interesting and certainly contained valuable lessons for any manager.

Here are three learnings from the book that I found to be particularly interesting and relevant to all marketers today:

  1. Sell a feeling, not a product - For a long time and even to this day, Apple represents ‘cool.’ There was a good portion of the book that was devoted to how Apple marketed itself as ‘cool,’ and this helped justify its relatively higher price points. People will pay a lot more for product that has a genuinely makes them feel ‘cool,’ unique or better yet... part of a tribe. Nike is another company that has been very good at marketing a feeling. 
  2. Competitive advantages go away over time - Back in school I remember learning about a principle known as the law of nemesis, which essentially states that any good thing will be copied over time. This is especially true for tech companies, for instance, I once remember reading that there are over 200 companies that are very similar in nature to Groupon... that’s pretty wild considering it only launched two years ago. The book talks about how Apple managed to deal with this problem: Innovate.
  3. Innovation is critical - Here is a quote from John Sculley (CEO of Apple from 1983 - 1993), “The best way to predict the future ... is to invent it.” Over its long history and even to this day, Apple is a company known for innovation. However, it was not innovation alone that brought Apple to where it is today. It was a combination of great innovation and brilliant marketing (point 1).

Final thoughts: Apple’s history is filled with plenty of lessons for managers. This book does a fantastic job of summing up the key lessons, whilst recounting the history of this very successful organization. Just over the past ten years, Apple transformed itself into one of the most successful tech companies in the world and has brought us some legendary products that are now truly ubiquitous ... imagine what the next twenty years holds.

Book Review: Delivering Happiness by Tony Hsieh

Source: Google ImagesTo put it simply, this was one of the most inspirational books I've ever read. I don't quite know how I would categorize the book; however, I don't really believe the author (Tony Hsieh CEO of Zappos) knew how he would categorize it either. To me it's really a story. A story about Tony's life and the lessons he has learned by living it. Additionally it is the story of a tribe and how Tony and his friends helped build it. I guess you could call it a quasi autobiography, although a good portion of this book is not about Tony at all.

Tony discusses many things in this book, including: a small history of how he got to where he is, the pursuit of happiness, how money isn't everything, building a tribe, the importance of culture and the core values of Zappos. For the purposes of this review I would like to discuss these last three points in a little more detail:

1. Build a tribe - In the book, Tony talks about different times in his life where he felt very connected to a Source: dhbook.comcertain ‘tribe’ of people. He mentioned how in awe he was at the power of a tribe. There have been a few books written on tribal leadership (one in particular by David Logan, you can also see a related TED talk here); however, I found many parallels between Tony’s story and Seth Godin’s concept of a tribe. The book illustrates the benefits and power of building a strong tribe (both internally with employees and externally with customers and partners). I think it should be part of every leader’s duty to build, grow, nurture and understand everything about their tribe. This concept can apply just as easily to brand managers as it can to CEOs.

2. "Your Culture Is Your Brand" - This is the title of one of Tony’s blog posts which he also re-wrote in the book. It is a truly insightful post and reveals the underlying principle behind what makes Zappos such a great brand … its culture. In the post (and the book) Tony outlines a fundamental problem facing companies today: you can never know exactly when a consumer is going to develop a perception about your brand. In order to combat Source: Google Imagesthis, Tony’s solution was to help create a culture that permeated the entire organization, such that every employee was a living, breathing representation of the brand. I think the question any manager/marketer needs to ask themselves here is: how much of an effect is the current organizational culture having on the company’s brand? What makes Zappos so successful is the synergy between brand and culture (in fact, Tony would say they are one in the same). Do you feel the same way about your brand?

3. Value no. 10: Be Humble - In my opinion, humility is one of the most admirable characteristics of a good leader. Although Tony talks about many successes in this book, he does so in a very humble way and that shows in his writing style. The combination of humility and brutal honesty certainly gave this book a lot more resonance and authenticity, and I think it can do the same for any leader.

Final Thoughts: This is one of those books that anyone can glean something from. It is a real life story of the pursuit of happiness and it is also a how-to guide for companies to deliver happiness. To say this book is a must-read would be an understatement. Here is one of my favourite quotes from the book, which I think encapsulates the entire book’s essence: “Envision, create and believe in your own universe, and the universe will form around you.” (Page 85).